July 11, 2024
Preview screen black on Adobe Captivate 2019 version 11.5.5
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July 11, 2024
Preview screen black on Adobe Captivate 2019 version 11.5.5
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Hi there!

Has anyone else had this same experience with Adobe Captivate where the preview screen is solid black after creating a project? It could also be that I am running Mac OS Sonoma 14.5. I’m assuming it’s some type of compatibility issue. If that’s the case then I will need to submit a request with my supervisor to purchase the subscription version of Adobe Captivate.

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2024-07-11 13:52:18
2024-07-11 13:52:18

Is it 11.5.5.553 or a later version (which was for such a Mac update, I am on Windows).  Mac updates to the OS always cause issues for other applications, your suspicion may be confirmed. I suspect, since you seem to have a perpetual license that was only supported until 11.5, that you bumping on compatibility issues.

You talk about the Preview screen. Know that for a non-responsve project the only valid Preview is F11, Preview HTML in browser. Which browser do you  use for testing?

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