Captivate 2017 HTML5 Preview/Publish broken in OS X High Sierra (10.13 or higher)

February 14, 2018

Dominic Michael Follow

Captivate 2017 HTML5 Preview/Publish broken in OS X High Sierra (10.13 or higher)

February 14, 2018

Dominic Michael Follow

(11)

We recommend that you navigate to the Update page to learn more about the update and download the required update. We have also fixed the issue of previewing/publishing on a Mac in the new update.

Problem:

When previewing or publishing your courses in HTML5, it fails to load.

Pre-requisites:

You must have Captivate (2017 release) version 10.0.0.192 installed on your computer.

To check the version, click Adobe Captivate > About Adobe Captivate.

Solution:

To fix this issue, perform the following steps:

Close all Captivate instances that are opened on your system.

Download the hotfix for MAC from the following location: CaptivatePatch2017

Unzip the file.

Run the AdobeCaptivate-2017-0-1-Update_upd.dmg file.

Launch Captivate and verify.

We recommend that you navigate to the Update page to learn more about the update and download the required update. We have also fixed the issue of previewing/publishing on a Mac in the new update.

Problem:

When previewing or publishing your courses in HTML5, it fails to load.

Pre-requisites:

You must have Captivate (2017 release) version 10.0.0.192 installed on your computer.

To check the version, click Adobe Captivate > About Adobe Captivate.

Solution:

To fix this issue, perform the following steps:

Close all Captivate instances that are opened on your system.

Download the hotfix for MAC from the following location: CaptivatePatch2017

Unzip the file.

Run the AdobeCaptivate-2017-0-1-Update_upd.dmg file.

Launch Captivate and verify.

Adobe Captivate 2017

Adobe Captivate 217

elearning projects

hot fix

html5/swf

OS X High Sierra

preview/publish

(11)

Comments

(22)

Dominic Michael Follow

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katherinew43704093

Apr 10, 2019

katherinew43704093

Apr 10, 2019

Wow, this is really lame. I don’t see how Adobe expects users to use Captivate if they can’t publish.

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sagar.kulkarni.nextenture

Aug 30, 2018

sagar.kulkarni.nextenture

Aug 30, 2018

I downloaded the patch, installed it and restarted my machine again. However no success yet. I am still not able to preview the HTML5 non-responsive course in browser.

()

Anonymous

May 3, 2018

Anonymous

May 3, 2018

Bump for visibility. The link goes to a dead page and I have the same problem

()

chicabobica

Apr 25, 2018

chicabobica

Apr 25, 2018

Link does not work and I am having this exact problem.

()

philc51816939

Mar 12, 2018

philc51816939

Mar 12, 2018

Hello, I’m on 10.0.0.244 with MacOS 10.13.3. I did a clean install of 10.0 and applied the hot fix. Although I can publish, there is an issue with a play button and a blue highlight around it showing up on my published files now. Has anyone experienced this and found a solution? Autoplay is on and the “hide selection rectangle” is checked.

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chuck_jones_1

Mar 5, 2018

chuck_jones_1

Mar 5, 2018

Thank you. Very helpful, indeed!

()

bpickle

Feb 27, 2018

bpickle

Feb 27, 2018

I’m able to install the patch, and Previewing a project works again, but Publishing a project still results in an endlessly-spinning circle.

()

(3)

Ashish.K

Mar 1, 2018

Ashish.K

Mar 1, 2018

bpickle

's comment

Hi Brian,

Could you please confirm the MAC and Captivate version you see on your machine now? Also please confirm if you are getting this behavior across all browsers.

Regards
Ashish Kumar

()

djhancock

Mar 5, 2018

djhancock

Mar 5, 2018

Ashish.K

's comment

I am having this same problem. Projects will not publish. I have Captivate 2017 (10.0.0 226) and High Sierra (10.13.3). All projects get stuck on the preloader (spinning wheel). I have been seeking an answer to this for several weeks. This behavior is the same in Firefox, Chrome, and Safari. I have slightly older Captivate projects that are working on the same web server. This is not a quiz, it does not track scoring, it does not need to run in an LMS. It is a single page (for testing) that will not run on a standard web server. I would really like a reply and solution as soon as possible!

()

djhancock

Mar 8, 2018

djhancock

Mar 8, 2018

djhancock

's comment

I just received help from Adobe Tech Support. They quickly identified the issue. The web server was not enable to server .json files. Once this was turned on, projects load without issue.

()

morgand3076581

Feb 23, 2018

morgand3076581

Feb 23, 2018

I’m the first Captivate 2017 user for the entire Wells Fargo company and I need some help. I can’t get any of the Learning Interactions to publish…they are just blank. I don’t know if it’s a setting I’m missing. I downloaded the patch just now thinking that was the problem and it did not fix my issue. Please help. I’m trying to build some neat quizzes and I had to jump through some big hoops to get Captivate installed so I really want to produce some amazing stuff.

()

(1)

Samantha Volmer

Mar 30, 2018

Samantha Volmer

Mar 30, 2018

morgand3076581

's comment

I’m having the same issue. Did you find a solution?

()

jvillanueva.411

Feb 22, 2018

jvillanueva.411

Feb 22, 2018

I have Captivate version 10.0.0.220, and am experiencing this issue, unable to preview or publish. Running this patch fix, I’m getting an error, and what is in my error log is

“Adobe Captivate 10 Update 1
Update is not applicable. Error Code: U44M2P28”

HELP PLZ!?

()

(2)

Sankaram

Feb 23, 2018

Sankaram

Feb 23, 2018

jvillanueva.411

's comment

Hi Jaime,
Sorry for the inconvenience. This update should be installed on Captivate 2017 released version:10.0.0.192. Can you un-install the current build and install released version and apply the update on top of it.

Let me know if you still has an issue at sankaram@adobe.com

Thanks,
Sankaram.

()

jvillanueva.411

Feb 27, 2018

jvillanueva.411

Feb 27, 2018

Sankaram

's comment

OK. I have uninstalled Captivate and reinstalled Captivate 2017, version 10.0.0. Tried running the update, and error log has Error Code: U44M2P28.

()

danny_jack_johnson

Feb 21, 2018

danny_jack_johnson

Feb 21, 2018

I have the same versions of both Captivate and OS X High Sierra as well as our entire team and they all work fine without any patch. This leaves me somewhat suspicious of any secret patch.

()

ruthg84

Feb 21, 2018

ruthg84

Feb 21, 2018

If anyone else is experiencing the same problem as I did, try installing the new build for Captivate which Adobe has not officially released yet: https://drive.google.com/file/d/1IB-nccMFXDZ08jWrQZV7g2VNXUzyT3XF/view?ts=5a2838e2

()

ruthg84

Feb 19, 2018

ruthg84

Feb 19, 2018

This update is not working on my machine. I have the version of Captivate specified, and I’m on High Sierra 10.13.1. I just get an error message when I try to run the update saying that it’s not applicable.

()

(1)

Ashish.K

Feb 20, 2018

Ashish.K

Feb 20, 2018

ruthg84

's comment

Hi Ruth,

I would request you to contact our support team regarding the issue. Please click the below to contact us:
https://helpx.adobe.com/contact.html

Regards
Ashish Kumar

()

Erik Lord

Feb 17, 2018

Erik Lord

Feb 17, 2018

When will this be rolled out to an official update so users don’t have to hunt down this page?

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linda_cain

Feb 15, 2018

linda_cain

Feb 15, 2018

This was very helpful

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(1)

Anonymous

Feb 15, 2018

Anonymous

Feb 15, 2018

linda_cain

's comment

This solution very helpful

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