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I am not able to open the cptx file after I copied it to a new computer. I even copied over the cached project, but it does not work. Is there any way to clear the cache completely?
I am not able to open the cptx file after I copied it to a new computer. I even copied over the cached project, but it does not work. Is there any way to clear the cache completely?
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as Lieve said, try clearing the cache – that has worked for me
It seems that Captivate does not provide good error messages when opening files. I have encountered that same problem. It simply tells me that the file is corrupted. But the issue is that the version of the file is different. That has happened to me often with the free projects that are on this website.
Totally agree with that. If you have the most recent version, there is no problem opening any of the projects here. But with an older version that can be problem.
Clearing the cache is possible with a button under Preferences, Global settings.
However I am not sure that it is the cause of your problems. Do you have exactly the same version installed? Example: CP2019 has 5 releases. There are a couple under the version 11.0 and more under 11.5. You will not be able to open a cptx file created with 11.5 with version 11.0. The opposite is possible.
