November 26, 2020
Black Screen in Captivate 2019 when Creating New Projects
Comments
(34)
November 26, 2020
Black Screen in Captivate 2019 when Creating New Projects
(34)

Hello,

I am assessing eLearing tools for a client and recently downloaded the free trial of Captivate 2019. I have not changed anything in Captivate from the initial download. All settings are set to default. As soon as I go to create any new project, the preview section in the platform is black and does not show any slide that I click on. I’m new to Captivate, but not new to eLearning tools. Any help on this would be much appreciated. I’m just not sure if I am encountering a bug or if I may need to just change some settings.

Blank, black screen from Adobe Captivate 2019

34 Comments
2021-04-28 06:42:46
2021-04-28 06:42:46

Hi mjmj and Johnny Lambie you can download the Captivate 2019 build for BigSur MacOS from this link below:

https://assets.adobe.com/public/627855bd-4d96-41ca-7eeb-12074ab88b37

Note that this version is not compatible with machines running on the M1 chipset.

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2021-03-24 03:08:43
2021-03-24 03:08:43

I am also having the same issue.

Like
(1)
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allisonb18177082
's comment
2021-03-24 08:33:29
2021-03-24 08:33:29
>
allisonb18177082
's comment
Like
2021-03-18 19:40:36
2021-03-18 19:40:36

I have the same issue and unfortunately I can’t find the update by following the link.

Attachment

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(1)
2021-03-03 20:00:23
2021-03-03 20:00:23

I am having the same issue & I just downloaded it today

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(2)
2021-02-03 05:29:28
2021-02-03 05:29:28

Adobe Captivate 2019 patch update for BigSur MacOS is now available. Click here
Note: You will need to uninstall the existing Captivate program before installing Captivate 2019 for BigSur.

Like
(3)
(14)
>
Ishan Mukherjee
's comment
2021-02-11 13:46:37
2021-02-11 13:46:37
>
Ishan Mukherjee
's comment

Thank you. It worked!!!

Like
(1)
>
Ishan Mukherjee
's comment
2021-02-18 15:37:48
2021-02-18 15:37:48
>
Ishan Mukherjee
's comment

Thank you so much, it worked a treat.
Shame Adobe make this so hard to find. 🤷🏾‍♂️

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>
Ishan Mukherjee
's comment
2021-03-03 11:03:10
2021-03-03 11:03:10
>
Ishan Mukherjee
's comment

i can’t open the zip

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>
mathb35072422
's comment
2021-03-03 12:35:49
2021-03-03 12:35:49
>
mathb35072422
's comment

Did you unzip the file?

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>
Lieve Weymeis
's comment
2021-03-03 16:42:40
2021-03-03 16:42:40
>
Lieve Weymeis
's comment

I can’t open the zip either. I have uninstalled my Captivate.

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>
Ishan Mukherjee
's comment
2021-03-04 22:56:29
2021-03-04 22:56:29
>
Ishan Mukherjee
's comment

same here. the zip won’t unzip.

Attachment

Like
(1)
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ladwings
's comment
2021-03-05 19:54:18
2021-03-05 19:54:18
>
ladwings
's comment

You have to download something like The Unarchiver to get the zip file open. It’s in the App Store and free.

 

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>
steveng27351784
's comment
2021-03-09 03:58:46
2021-03-09 03:58:46
>
steveng27351784
's comment

Thank you for the tip about unarchiver. Seems to be working. Fingers crossed.

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>
Ishan Mukherjee
's comment
2021-03-18 19:29:22
2021-03-18 19:29:22
>
Ishan Mukherjee
's comment

I just installed the trial version and I have the same issue. Unfortunatelly the link with the update doesn’t work for me (Error 404: Asset not found).

Like
(2)
>
monicah97137081
's comment
2021-03-19 06:08:06
2021-03-19 06:08:06
>
monicah97137081
's comment

Hi Monica, I am so sorry to hear this. Please send an email to CaptivateHelp@adobe.com and we will look into it and assist you further.

 

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>
Ishan Mukherjee
's comment
2021-04-04 08:13:31
2021-04-04 08:13:31
>
Ishan Mukherjee
's comment

Like everyone else, I just get a 404 when I try to get the patch. Is there a new patch I’m supposed to be finding somehow?

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>
Ishan Mukherjee
's comment
2021-04-28 03:32:44
2021-04-28 03:32:44
>
Ishan Mukherjee
's comment

Error 404: Asset not found

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>
Ishan Mukherjee
's comment
2021-05-31 04:56:11
2021-05-31 04:56:11
>
Ishan Mukherjee
's comment

@ishan  mukherjee

I have sent an email to mentioned ID I did not receive any response yet as the issue remains still in my system (MacBook) after following all instruction you had suggested. Request you to please resolve this.

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>
priyac70068129
's comment
2021-06-02 08:05:36
2021-06-02 08:05:36
>
priyac70068129
's comment

Hi priyac70068129 We’ve updated the build link.

https://assets.adobe.com/public/627855bd-4d96-41ca-7eeb-12074ab88b37

Can you install this latest version and see if the problem still persists?

Like
2021-01-29 11:30:16
2021-01-29 11:30:16

I downloaded the trial for Adobe Captivate 2019. It is version 11.5.5.676.

I am getting the Black Screen issue. I am running Big Sur 11.1. Is my version not compatible with Big Sur or is there another issue?

Like
(4)
(2)
>
FNBVinita
's comment
2021-02-03 04:05:26
2021-02-03 04:05:26
>
FNBVinita
's comment

I get the same thing.  Black screen.  It appears the objects are there, but cannot see

 

MacOS 11.2 (20D64)

 

Captivate version 11.5.5

 

Any help would be greatly appreciated

 

 

Like
(1)
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garym95598317
's comment
2021-02-03 05:28:46
2021-02-03 05:28:46
>
garym95598317
's comment

Adobe Captivate 2019 patch update for BigSur MacOS is now available. Click here
Note: You will need to uninstall the existing Captivate program before installing Captivate 2019 for BigSur.
Can you try this and check if it’s working for you?

Like
2021-01-28 17:58:07
2021-01-28 17:58:07

hi. are big sur and 2017 compatible? can i download that still?

Like
(3)
(1)
>
margaretw39784687
's comment
2021-01-29 09:27:23
2021-01-29 09:27:23
>
margaretw39784687
's comment

No, CP2017 is not compatible with Big Sur. Only recently CP2019 was updated to make it compatible with Big Sur. Do not expect the same for CP2017 which you can still download.

Like
(1)
2020-12-26 15:44:30
2020-12-26 15:44:30

Hey Adobe ! I purchased Adobe 2019 and It is showing black screen. Thats not good . Can you please help in getting this resolved

Like
(3)
(1)
>
dharmveer010679
's comment
2020-12-31 13:01:42
2020-12-31 13:01:42
>
dharmveer010679
's comment

Are you on Mac or on Windows? Can you provide details about the exact version of Captivate (full number under Help, About Captivate) and your OS?

Like
(1)
2020-12-02 09:11:39
2020-12-02 09:11:39

Hi there, Adobe Captivate 2019 at this time is officially NOT compatible with Big Sur, so there’s nothing to do just wait for an update from Adobe..

Like
(5)
(1)
>
thelazydesigner
's comment
2021-02-03 05:28:08
2021-02-03 05:28:08
>
thelazydesigner
's comment

Adobe Captivate 2019 patch update for BigSur MacOS is now available. Click here
Note: You will need to uninstall the existing Captivate program before installing Captivate 2019 for BigSur.
Can you try this and check if it’s working for you?

Like
2020-12-01 12:04:14
2020-12-01 12:04:14

Morning. I am experiencing the same problem I have a black box and have tried both changing the theme and cleaning the preferences….it seems to have made no difference. About to report now.

Like
(6)
(1)
>
sallyg62396350
's comment
2020-12-01 13:15:30
2020-12-01 13:15:30
>
sallyg62396350
's comment

Are you on Mac or Win? If you are on Mac and have updated to Big Sur, please read my comment in this thread to Sam0101.

Like
(2)
2020-12-01 08:18:55
2020-12-01 08:18:55

Hello,

I have the same issue since I installed Mac OS Big Sur, I can not find a solution for this issue.

Is there someone else with the same issue, and managed to fix it?

Please, let me know.

Kind Regards

Like
(6)
(1)
>
Sam0101
's comment
2020-12-01 11:27:18
2020-12-01 11:27:18
>
Sam0101
's comment

Big Sur is not compatible with the present version of Captivate 11.5 for Mac. have a look at:

https://community.adobe.com/t5/captivate/captivate-2019-release-on-macos-big-sur-macos-11/td-p/11598091?page=1

 

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(2)
2020-11-27 11:02:50
2020-11-27 11:02:50

I had a closer look at the screenshot.  This is a Fluid Boxes project (responsive) showing Master Slide 25 of the Theme ‘Blue Veracity’. That is very strange. The default Theme in Captivate 11.5.5 is Pearl, not Blue Veracity (which exists). When you open a new Fluid Boxes project, it should show a slide based on the first Master slide, which is Title. In the Properties panel you see that the used master slide is 25, which is the Score slide (makes no sense). That score slide is not black but normally can only be inserted when you have scored objects or question slides.

Is it possible to change to another theme (use the big Theme button top left)? Or can you change the master slide in the Properties panel? If neither is possible, something is really wrong. In that case try to clean the preferences. That can be done by finding the subfolder ‘utils’ under the installation folder. There are two files, one for each OS. Run the one you need, while Captivate is closed.  Restart Captivate and see if the problem is solved. If that is not the case, report and we can try to restore the Layouts folder (where the Themes are located).

 

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(5)
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