November 26, 2020
Black Screen in Captivate 2019 when Creating New Projects
Comments
(8)
November 26, 2020
Black Screen in Captivate 2019 when Creating New Projects
(8)

Hello,

I am assessing eLearing tools for a client and recently downloaded the free trial of Captivate 2019. I have not changed anything in Captivate from the initial download. All settings are set to default. As soon as I go to create any new project, the preview section in the platform is black and does not show any slide that I click on. I’m new to Captivate, but not new to eLearning tools. Any help on this would be much appreciated. I’m just not sure if I am encountering a bug or if I may need to just change some settings.

Blank, black screen from Adobe Captivate 2019

8 Comments
2020-12-26 15:44:30
2020-12-26 15:44:30

Hey Adobe ! I purchased Adobe 2019 and It is showing black screen. Thats not good . Can you please help in getting this resolved

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(1)
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dharmveer010679
's comment
2020-12-31 13:01:42
2020-12-31 13:01:42
>
dharmveer010679
's comment

Are you on Mac or on Windows? Can you provide details about the exact version of Captivate (full number under Help, About Captivate) and your OS?

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2020-12-02 09:11:39
2020-12-02 09:11:39

Hi there, Adobe Captivate 2019 at this time is officially NOT compatible with Big Sur, so there’s nothing to do just wait for an update from Adobe..

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(3)
2020-12-01 12:04:14
2020-12-01 12:04:14

Morning. I am experiencing the same problem I have a black box and have tried both changing the theme and cleaning the preferences….it seems to have made no difference. About to report now.

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(3)
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sallyg62396350
's comment
2020-12-01 13:15:30
2020-12-01 13:15:30
>
sallyg62396350
's comment

Are you on Mac or Win? If you are on Mac and have updated to Big Sur, please read my comment in this thread to Sam0101.

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(2)
2020-12-01 08:18:55
2020-12-01 08:18:55

Hello,

I have the same issue since I installed Mac OS Big Sur, I can not find a solution for this issue.

Is there someone else with the same issue, and managed to fix it?

Please, let me know.

Kind Regards

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(3)
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Sam0101
's comment
2020-12-01 11:27:18
2020-12-01 11:27:18
>
Sam0101
's comment

Big Sur is not compatible with the present version of Captivate 11.5 for Mac. have a look at:

https://community.adobe.com/t5/captivate/captivate-2019-release-on-macos-big-sur-macos-11/td-p/11598091?page=1

 

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(2)
2020-11-27 11:02:50
2020-11-27 11:02:50

I had a closer look at the screenshot.  This is a Fluid Boxes project (responsive) showing Master Slide 25 of the Theme ‘Blue Veracity’. That is very strange. The default Theme in Captivate 11.5.5 is Pearl, not Blue Veracity (which exists). When you open a new Fluid Boxes project, it should show a slide based on the first Master slide, which is Title. In the Properties panel you see that the used master slide is 25, which is the Score slide (makes no sense). That score slide is not black but normally can only be inserted when you have scored objects or question slides.

Is it possible to change to another theme (use the big Theme button top left)? Or can you change the master slide in the Properties panel? If neither is possible, something is really wrong. In that case try to clean the preferences. That can be done by finding the subfolder ‘utils’ under the installation folder. There are two files, one for each OS. Run the one you need, while Captivate is closed.  Restart Captivate and see if the problem is solved. If that is not the case, report and we can try to restore the Layouts folder (where the Themes are located).

 

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