html5 publishing problem – content doesn’t load
November 6, 2020
html5 publishing problem – content doesn’t load
November 6, 2020

Hi,

I’ve searched many post here and implemeneted actions to my project like:

1. verify html5 tracker list  – done, it is clear

2. deleted unused objects from the project library

3. changed slides with captivate’s widgets

4. deleted svg files

5. veryfied the names of the objects in the project library and corrected if there was a missing space in the name

6. deleted animations from slides

7. cleared the projetc’s cache

8. turned off the accessibilty for the project

9. checked the content loadnig under chrome, opera and safari for the moodle and efront platform – no difeerences, problem still exists

still, my content does not load in the html5 preview and with the LMS. I tried to copy all slides (one by one) to new project, still the problem occurs. The only way out is to build a new course, but there is not enough time in project’s agenda to do that. I wasted two days to track the problem and got nothing. Is there any possibility to track the object/effect/action that is causing the problem (beside buliding the new course but not being sure if it will work anyway) ?

I have Captivate 2019 v. 11.5.4.613

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Nov 30, 2021
Nov 30, 2021

wow, such helpful comments, love this community

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Mar 18, 2021
Mar 18, 2021

I am facing the same issue. It does not play past the preloader either in LMS, LCMS or HTML5 in browser. Any resolution to this would be of great help.

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(1)
(5)
Mar 18, 2021
Mar 18, 2021
>
lydiaa9982080
's comment

Is the used server supporting JSON? Did you check the HTML tracker? Which exact version are you using on which OS? You find the full version number under Help, About Captivate.

Which Browser did you try? Output will always be HTML5 since Flash Player is dead.  Does the LMS LCMS support HTML5?

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Mar 18, 2021
Mar 18, 2021
>
lydiaa9982080
's comment

Hi Lieve, thank you for responding. There are no unsupported slides or objects under HTML5 tracker. I am using Captivate 11.5.5.553 version on Windows 10. I’ve tried on IE and Chrome. The LMS and LCMS do support HTML5. Other members in my team are able to publish fine with the same system settings. I uninstalled and reinstalled my Captivate and it still does not work. It just shows the preloader. Its not just one captivate file. Its like this for all the Captivate files in my system.

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Mar 18, 2021
Mar 18, 2021
>
lydiaa9982080
's comment

That extra information is interesting, because it seems the problem has to be found on your system. Since it happens with all Captivate files, it is possible that your Preferences are corrupted. Start by cleaning the Preferences. You find a subfolder ‘utils’ under the installation folder. Run the batch file CleanPreferencesWin, while Captivate is closed. Fresh Preferences will be created when restarting Captivate. You may lose some customisation. Try publishing. More information in my recent blog:

http://blog.lilybiri.com/tips-for-troubleshooting

If this doesn’t solve the problem (and clearing part of the cache as well), let me know.

 

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Mar 22, 2021
Mar 22, 2021
>
Lieve Weymeis
's comment

I did CleanPreferencesWin and I also cleared Cache. It still did not fix the issue.

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Mar 22, 2021
Mar 22, 2021
>
lydiaa9982080
's comment

Did you try to upload to SCORM Cloud? That is to check if the problem has to be found in the Captivate project or it is due to the LMS. Did you check with the IT people if the server supports JSON?

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Nov 19, 2020
Nov 19, 2020

I updated to 11.5.5 and now a couple projects I had successfully published earlier are not appearing either. Never-ending spinning icon. Please help!

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(2)
(1)
Nov 19, 2020
Nov 19, 2020
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MICHAEL WILDAY
's comment

I am on MacOs and Windows 10 – The publish has failed both times.

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(1)