Notification
Newbie
1 posts
On mobile device preview (galaxy s6, iphone, pixel, except ipad and desktop), the project and Captivate crashes at 50% during compiling asset progress bar and the error window appears. I hide some slides and find that it starts crashing after showing slide 9 and on.
Hello,
I have a responsive project file. Only on mobile device preview (galaxy s6, iphone, pixel, except ipad and desktop), the project and Captivate crashes at 50% during compiling asset progress bar and the error window appears. If I start with desktop preview and then drag the width resolution to 360, it runs fine.
I follow some suggested steps here: Project Crashes on Mobile Device Preview https://elearning.adobe.com/discussion/2220734/
I hide some slides and find that it starts crashing after showing slide 9 and on. If I only show slide 1 – 8, the mobile device preview (on galaxy s6, which is the smallest resolution), preview runs fine. This project does have two videos.
Nothing glares out to me in this slide 9 that would cause a crash? Is it because of file size so I have to break them out to two project files? I have included the zip file. TravelBasicsforNISTEmployeesPart1
If this project crashes on mobile device preview, would the project also crash when launched from a mobile device like galaxy s6 usually?
I would appreciate your input / thoughts on this issue.
Thank you very much for your help.
Regards,
Judith
Lieve, I can’t reply to your comment. The post stated “Sorry, comments on this item are not allowed”. So I reply here in the post “I use Adobe Captivate 2017 (64 Bit) and I use fluid boxes.”
Hello,
I have a responsive project file. Only on mobile device preview (galaxy s6, iphone, pixel, except ipad and desktop), the project and Captivate crashes at 50% during compiling asset progress bar and the error window appears. If I start with desktop preview and then drag the width resolution to 360, it runs fine.
I follow some suggested steps here: Project Crashes on Mobile Device Preview https://elearning.adobe.com/discussion/2220734/
I hide some slides and find that it starts crashing after showing slide 9 and on. If I only show slide 1 – 8, the mobile device preview (on galaxy s6, which is the smallest resolution), preview runs fine. This project does have two videos.
Nothing glares out to me in this slide 9 that would cause a crash? Is it because of file size so I have to break them out to two project files? I have included the zip file. TravelBasicsforNISTEmployeesPart1
If this project crashes on mobile device preview, would the project also crash when launched from a mobile device like galaxy s6 usually?
I would appreciate your input / thoughts on this issue.
Thank you very much for your help.
Regards,
Judith
Lieve, I can’t reply to your comment. The post stated “Sorry, comments on this item are not allowed”. So I reply here in the post “I use Adobe Captivate 2017 (64 Bit) and I use fluid boxes.”
You must be logged in to post a comment.
- Most Recent
- Most Relevant
Hi Lieve,
I only hide slide 9, click save, then preview/publish the project in galaxy s6 and it crashes too at 50%. The only way that I can find now to successfully preview/publish the project in galaxy s6 is to hide slide 9 and on.
So I have a feeling, it may be due to file size. There are 2 chapters in the file. But I cannot split the project into two files also because slide 9 is still part of chapter 1. So the workaround for now is to not have these watched in anything smaller than an ipad.
Thank you.
Regards, Judith
Your comment was published fine….
Can you try to hide slide 9 and publish? It is possible that slide 9 had something that is corrupted or incompatible?
Hi Lieve, I use Adobe Captivate 2017 (64 Bit) and I use fluid boxes.
Regards, Judith
