Hello, we are trying to use the Software Simulation feature on our web based software. I am not able to get any of the clicks or pages we go to in the window. After I run through the process which has probably 10 clicks and three separate screens all I get is the final screen, on any of the four (demo, assessment, training or custom). So none of my actions are being recorded.
This worked fine when I tried to record an actual program window, I did try other websites and got the same issues.
Any suggestions or ideas what I am doing wrong?
If you are not doing this already, make sure you are capturing your software simulation on your primary monitor and not on a second monitor. I have run into problems with Captivate capturing clicks and so on when the web app isn’t on the main screen.
I’m sorry, but indeed the software simulation has problems with some web-based software. However you should be able to use the Video Demo, which will lead to a passive video (mp4), not an interactive training.If you are on Windows, make sure to use Captivate with the ‘Run as Administrator’ setting. This is important for any recording.
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