Captivate 2019 crashes when trying to create a video demo
January 25, 2019
Captivate 2019 crashes when trying to create a video demo
January 25, 2019
Training Executive
Newbie 4 posts
Followers: 2 people

I am hoping someone can help with this.  I have Captivate 2019 and I am able to create simulations, PPT, etc. recordings, but when click to Create a Video demo, my system crashes.  I’ve restarted my PC a few times, but nothing clears it.  Any other ideas on what can be causing this? Thanks.

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Apr 20, 2021
Apr 20, 2021

Well,

I was just interested to know if most people in this thread still have problems with video demo.

What I have done to make it work is to change the graphics card. I normally use a Nvidia Quadro RTX 6000. Now I tried with a 1070 GTX, and everything works as it should.

/Jacob

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Apr 20, 2021
Apr 20, 2021
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Jacob Hokland
's comment

That is interesting. Due to pandemic (very negative result for budget) I have not yet replaced my old systems and haven’t any RTX graphics card yet (which I planned).  Captivate never really used the power of the graphics cards as do Illustrator and Photoshop now. Sometimes frustrating because Illustrator doesn’t support my graphics cards, PS does.

I would love to see you report this problem, and it has found a priority location in my Captivate memory.

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Apr 20, 2021
Apr 20, 2021
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Lieve Weymeis
's comment

I’ll first have to try the Quadro in another computer. I can borrow a RTX 4000 from a friend, so I will test that before I report.

/Jacob

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Apr 20, 2021
Apr 20, 2021
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Jacob Hokland
's comment

Thanks!

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Oct 20, 2021
Oct 20, 2021
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Jacob Hokland
's comment

Has there been any resolution with this? Captivate 2019 creates a video file of 0 mb and gets hung on SWF to Video Conversion, Generating video for upload. I am just trying to Publish to My Computer, but it doesn’t seem to be working.

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Jan 29, 2021
Jan 29, 2021

Hi All, This seems like a very old thread and a bit of a hail Mary here, but I’m at a loss of where to go and what to do.  I have read thru this thread and have tried all previously listed solutions, including uninstall and reinstall Captivate.  I’m running Captivate 2019 version 11.5.0.476 as admin with no webcam attached and when I ask captivate to capture a video demo it thinks about it for second, then crashes.  It seems there an update available, but it crashes there when attempting to update as well.  It reaches about 75% before failing.  Has there been a solution to this issue that I’m not seeing posted here?

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Jan 31, 2021
Jan 31, 2021
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InigoMontoya
's comment

Can you please update your version because you missed at least two patches. The most recent version for Windows is 11.5.5.553. If that update fails, it looks like something is conflicting with Captivate. Do you use a docking station or multiple monitors? If yes try to disconnect and keep one primary monitor to test. Capturing always has to be done on the primary monitor anyway.

Are you sure everything is on your system, nothing on a networked or external drive: application and the two paths under Preferences, General Settings? You do run Captivate with ‘Run as Administrator’, which is not the same as having Administrator rights on your system.

 

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Apr 20, 2021
Apr 20, 2021
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InigoMontoya
's comment

Any solution on this issue?

/Jacob

 

 

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Apr 20, 2021
Apr 20, 2021
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Jacob Hokland
's comment

It is difficult to find the cause for a problem you cannot reproduce. Using the same version on Windows I still can record a Video Demo.  It is possible without using a webcam. I have mentioned most possible causes: conflict with fonts, with webcam applications, with not recording on a primary monitor or even just by using a multi-monitor setup, not running with ‘Run as Administrator’, using a networked drive or roaming profile for CP projects.

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May 18, 2020
May 18, 2020

#Hi guys!

#My Adobe Captivate 2019 Release 11.5.1.499 crashes every time I click on create Video Demo.

#Running Captivate with Admin rights or disabling my WebCam (internal) doesn’t help.

#I’m using:
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18363 N/A Build 18363
System Manufacturer: Dell Inc.
System Model: Precision 7510
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2701 Mhz
Total Physical Memory: 16.279 MB
Virtual Memory: Max Size: 18.711 MB

NVIDIA Quadro M1000M 26.21.14.3123
Intel(R) HD Graphics 530 26.20.100.6888

#Windows Event Viewer refelcts the following:
Faulting application name: AdobeCaptivate.exe, version: 11.5.1.499, time stamp: 0x5d42e02b
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
Exception code: 0xe06d7363
Fault offset: 0x000000000003a799
Faulting process id: 0x29b8
Faulting application start time: 0x01d62cf8758b8151
Faulting application path: C:\Program Files\Adobe\Adobe Captivate 2019 x64\AdobeCaptivate.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 160f5081-092c-4289-b952-710e1f6fda3f

#Without the Video Demo feature, Adobe Captivate (subscription) is useless to us.

#Do we have an update on how to resolve this issue yet?

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May 21, 2020
May 21, 2020
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Wolfgang KASERER
's comment

From what I lheard from other users (do not have the problem myself) there seems to be a conflict with another application which uses the same dll file.  It is not something happening to everyone, which makes it not probable that a ‘patch’ will be released.Can you please log a bug report, maybe there will be a reaction?

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Jan 19, 2021
Jan 19, 2021
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Wolfgang KASERER
's comment

I have exactly same problem – I have a Creative Cloud and wanted to test Cp for 30 days but whenever I click create Video Demo – software simply closes itself.

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Jan 19, 2021
Jan 19, 2021
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davide41093212
's comment

Are you on Windows or Mac? If you are on Windows, do you run CP with ‘Run as Administrator’? If you are on retina screen, did you edit the AdobeCaptivate.ini file?

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