I am using Captivate 11.8.0.710 and have published the course to an LMS. I have set the Quiz attempts in the Quiz -> Pass/Fail settings to infinite attempts. The Retake button is turned on.
Do users have to retake the quiz in the same session using the retake button?
I am using Captivate 11.8.0.710 and have published the course to an LMS. I have set the Quiz attempts in the Quiz -> Pass/Fail settings to infinite attempts. The Retake button is turned on.
Do users have to retake the quiz in the same session using the retake button?
Currently, when a user fails the quiz and doesn’t choose Retake at that time, and ends the session with that module, when they come back to the quiz, they can no longer retake it. Instead, all they see is first question of the quiz in review mode with no navigation. Every time they return to the module, they are set to the next question in the quiz, but always still in review mode with no nav. For example, if there are 10 questions in the quiz, they could leave and return to the quiz 10 times to see each question in review mode but they would never be able to retake it.
Hi oduibhir4365,
Thank you for your query. We also appreciate Sri for their inputs.
We hope this information addresses your query. We also encourage you to submit your valuable feedback and suggestions directly in Captivate via Help->Provide Feedback.
Please feel free to reach out if you have any further questions.
Here to help,
Adobe Captivate Support
When a user fails the quiz and doesn’t choose the “Retake” button immediately, the quiz’s infinite attempts setting in Captivate 11.8.0.710 might not fully function as intended across sessions.
In Captivate, the “Retake” button allows users to retry the quiz within the same session. However, if a user leaves the session without retaking the quiz and then returns later, the course resumes in review mode rather than allowing the user to retake the quiz. This is why they can only see the questions in review mode with no navigation, even though the quiz is set to infinite attempts.
This behavior occurs because:
- Session Management: The LMS is likely saving the user’s progress, including their completion status of the quiz. When the user returns, the LMS reloads the session in a “completed” state (review mode) instead of allowing a fresh attempt.
- Retake Button: The Retake button is designed to be used immediately after the user fails the quiz in the same session. If the session ends before the user clicks “Retake,” the opportunity to retry the quiz is lost.
How to Address This:
On Failure Action: In the Quiz Properties, under “On Failure,” you could try setting the action to “Jump to Slide” (possibly the first slide of the quiz) instead of relying solely on the Retake button. This may force the quiz to restart from the beginning when the user fails.
User Instructions: Clearly instruct users to use the “Retake” button immediately after failing the quiz before ending the session, to avoid this issue.
You must be logged in to post a comment.
