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Hello Captivate community!
Hoping someone out there can help. I’m working in Captivate 2019. I have a project that has 4 small videos embedded within. When published and loaded into our LMS it works fine in Chrome on a desktop/laptop. However, when viewing the course on an iPAD the videos are static black rectangles and never progress. I thought perhaps I could convert the videos to .wmv and re-embed them and see if that would work….nope. It looks like I can’t embed a .wmv file. I tried publishing as HTML5 only and also as a HTML5/SWF hybrid…..nope. It was originally created in a template file and I moved it to a blank file and republished….nope. Does anyone have any other troubleshooting ideas for me? I feel like I’ve wasted too much time trying to figure this one out.
Thanks for any help you can offer!
Amy
Hello Captivate community!
Hoping someone out there can help. I’m working in Captivate 2019. I have a project that has 4 small videos embedded within. When published and loaded into our LMS it works fine in Chrome on a desktop/laptop. However, when viewing the course on an iPAD the videos are static black rectangles and never progress. I thought perhaps I could convert the videos to .wmv and re-embed them and see if that would work….nope. It looks like I can’t embed a .wmv file. I tried publishing as HTML5 only and also as a HTML5/SWF hybrid…..nope. It was originally created in a template file and I moved it to a blank file and republished….nope. Does anyone have any other troubleshooting ideas for me? I feel like I’ve wasted too much time trying to figure this one out.
Thanks for any help you can offer!
Amy
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We’re having this issue (also the auto play button is still visible on further slides) Hs anyone had success using Firefox instead of Safari?
Would you be able to find out the following information about the video?
Codec
Data rate
Total bitrate
Frame rate
Additionally, when you say small videos are you referring to their height/width, file size, or both?
Just tested a published file from my domain, which includes an interactive video. It works on my iPad, both in Chrome, Firefox and Safari. I have a Poster image on the splash screen because of AutoPlay disabled. It has been published to Rescalable HTMl, non-responsive project. Can you please test on your iPad. I rarely use pure video. Just want to see if this is working for you:
Yes- that works for me.
So this proves it is possible. I coped with AutoPlay disabled as explained in:https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/And I mentioned already that I did publish to HTML but rescalable.
